Returns, Refunds and Exchange Policy

All sales are final. uVera Diagnostics will only issue refunds if the product is found to be defective by uVera Diagnostics or the incorrect product was shipped. A Return Merchandise Authorization (RMA) number is required to process returned merchandise. All refunds will be made within 14 days after the product is returned with an RMA number. Request for returns after 30 days from the purchase date will not be honored.

It is important to note that every effort is made to ensure the above is not necessary.

uVera Diagnostics, Inc.
4590 Village Ave.
Norfolk, VA 23502


We do not guarantee that the item(s) shown on this web site will be identical to the item(s) you receive do to occasional color, size, or weight changes. Prices are subject to change without notice and we will not be liable for any inaccuracies or errors on this web site.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card purchase will be refunded.

Shipping Policy


All orders are shipped within 24 hours Monday – Friday 8 am – 5 pm.


We use the following carriers to deliver our orders:

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

We DO International Shipping with USPS, UPS, and FedEx

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

US Currency only accepted.

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